Cloud Voice Makes Small Businesses Look Like Big Business – Lake Superior News
Teleco shares the power of the cloud with its customers
THUNDER BAY, ONTARIO ~~~~~~ September 15, 2022 (LSNews) Small businesses have been drawn to VoIP technology because of the substantial savings they realize when switching. However, as VoIP has continued to evolve over the years and moved to the cloud, small businesses have begun to leverage VoIP in new ways to gain competitive advantages in their respective industries. The growth of virtual businesses and the remote workforce has put everyone on the same playing field and clients from all industries are looking to work with large, credible and prestigious companies. Here are some ways voice in the cloud can make your business seem bigger than it is today.
Your office just got a receptionist you don’t have to pay – Cloud-based phone systems today include features that completely eliminate the need for a receptionist. Systems can be configured to route calls directly to the intended employee through a unified auto attendant. Additionally, if your office does not have a receptionist, systems can distribute incoming calls to specific groups. It goes beyond just sending sales calls to salespeople and administrative calls to help employees. For example, you can use caller ID to send specific accounts directly to the CEO’s cell phone. Or if none of the salespeople answer an incoming call, the call is routed to the sales manager’s cell phone.
Unlimited Locations, 1 Office Number – With the rampant growth of startups and virtual businesses, many companies need a communications system that supports internal and remote workers while maintaining a professional image at all levels. With voice in the cloud, calls to head office can be sent anywhere simply by asking the customer to dial an extension, just like large corporations do.
Seamless conference calls and super-fast voicemails – Conference calls or online meetings are often a source of frustration for most businesses. This is largely due to the tendency to boost collaboration tools in the hope that everything will go well during the meeting. However, they rarely do. Cloud voice solutions allow companies to host conferences during meetings so you can be “face to face” even when you can’t be in the same place. In addition, all technologies are hosted through a single solution. So when it’s time to host a meeting, businesses can rest assured that the technology will work as promised. Another way cloud voice speeds up collaboration is its ability to convert voice messages into MP3 files, which can be sent as email attachments. Additionally, voice calls can be converted to text and vice versa for easy retrieval and communication.
Collaborate on the fly. – Today’s employees need to be constantly connected. Collaboration can’t always be planned in advance and when a good idea comes up, everyone needs to know. Cloud technology makes it easy for employees to see from their desk what their colleagues are doing and how best to access it (eg instant message, voice or email) so that communication can take place immediately.
Moving a business using voice in the cloud has many benefits. For small businesses, the rewards are plentiful because they can use the same technology as big businesses for a fraction of the cost and make them look just as big.
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